Messaging Conversations
Depending on your conversation provider setup this may look different
More info & steps on this can be found 👉 here
The conversations are the central hub with all your contacts' separate threads or conversations. Any communication thread will be found here just as you normally do within Go Highlevel currently.
Any automations that fire with the contact from an automation workflow will also show up here with the corresponding text or attachment.
How to send attachments
Attachments must be sent with an accompanying text snippet
The text can be just as simple as a period (.) or an arrow pointing down or up to the text
Supported Audio Format attachments via automation’s (see more details below)
mp3, WAV, m4a
Supported image formats.png .jpg
Supported video formats
.mp4
Conversations with Assigned user lines
In order to use this feature, the line must be mapped with the associated user in the Project Blue Admin. By default, no numbers are mapped to users
Once the line is mapped to a GHL user, the message sent from the conversations from that user will automatically come from that line as the source number, regardless of the sticky number logic.
If no line is mapped to the user (default behavior unless setup), while the user sends a message, it will come from the previous number used. If no previous number was used and this is a new outbound, it will natively load balance between the lines